We've been surfing the web and have found some articles that we think may be of interest to you:

1. 10 Mistakes in Site Planning by Steve Franklin, Web Review at www.webfonts.com.
Measured in Internet time, the Web is a fairly old and established technology. By now, you would think we'd know how to build Websites with the balance of aesthetics and functionality that meets our audience's needs. Somehow, that isn't always the case..

2. Bill Winett's article Tracking Your Visitors at hotwired.lycos.com/webmonkey
So you've created the ultimate Website, and now you're sitting back watching your hit counter go wild. You may ask yourself, "I wonder how many pageviews my help page is getting?" Problem is the best solution is still a guesstimate.

3. Type & Typography by Paul Neubauer at home.bsu.edu/prn/type.html
A well-known proverb asserts that "a picture is worth a thousand words." As is often the case with proverbs, there is a grain of truth in it, but as is approximately equally often the case, this grain of truth must be taken with a grain of salt.

4. Privacy and your business by Judy Anne Feeney
The new Privacy Amendment (Private Sector) Act 2000 came into effect for most private sector organisations on 21 December 2001. By complying, have you had to change how you source information from people?
http://www.abn.org.au/womeninbusiness/newsletterissue16/judyanne_feeny.html